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      Privacy policy

      Privacy Policy

      PLEASE READ THIS PRIVACY POLICY CAREFULLY BEFORE USING THIS SITE

      We are committed to protecting and respecting your privacy.

      This policy (together with our terms of use and any other documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting https://www.gingerfox.co.uk (‘our site’) you are accepting and consenting to the practices described in this policy.

      For the purpose of the Data Protection Act 2018 (the Act), the data controller is Great Garden Games Company Limited T/A Ginger Fox of The Puzzle Academy, Messom Mews, Twickenham, Middlesex, England, TW1 4DP.

      INFORMATION WE MAY COLLECT FROM YOU

      We may collect and process the following data about you:

      Information you give us

      You may give us information about you by filling in forms on our site or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our site, subscribe to our service, search for a product or service, place an order on our site, participate in discussion boards or other social media functions on our site, enter a competition, promotion, or survey, and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information, personal description and photograph and other personal information.

      Information we collect about you

      With regard to each of your visits to our site we may automatically collect the following information:

      technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

      Information we receive from other sources

      We may receive information about you if you use any of the other websites we operate or the other services we provide. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.

      Microsoft Clarity

      We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioural metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

      Cookies

      Our site uses cookies to distinguish you from other users of our site. This helps us to provide you with a better experience when you browse our site and also allows us to improve our site. Cookies are usually a string of numbers and/or letters that a website transfers to your hard drive. The cookies enable a website to “remember” you, either for the duration of your visit (session cookies) or for repeat visits (persistent cookies). 

      Strictly necessary cookies

      These cookies are essential to enable you to navigate around the site securely and to provide you with services you have specifically requested.

      Functionality cookies

      These cookies enhance the functionality of the site by storing your preferences. For instance, they can remember your name and location, if you provide this information.

      Performance cookies

      These cookies improve the performance of the site. For instance, they help pages load quicker.

      Online behavioural cookies

      These cookies store information about your behaviour online, such as your browsing history. For instance, they help us tailor the advertising we show to you to your interests.

      Most web browsers automatically accept cookies, but if you prefer, you can change your browser to prevent that. You are not obliged to accept cookies and you can adjust your browser's setting to prevent it from accepting cookies on your computer, however, you may not be able to take full advantage of our site or use certain functions if you disable cookies.

      If you continue to use our site, you agree to our use of cookies.

      USES MADE OF THE INFORMATION

      We use information held about you in the following ways:

      Information you give to us

      We will use this information:

      • to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
      • to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
      • to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data (the registration form);
      • to notify you about changes to our service; and
      • to ensure that content from our site is presented in the most effective manner for you and for your computer.

      Information we collect about you

      We will use this information:

      • to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
      • to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
      • to allow you to participate in interactive features of our service, when you choose to do so;
      • as part of our efforts to keep our site safe and secure;
      • to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you; and
      • to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.

      Information we receive from other sources

      We may combine this information with information you give to us and information we collect about you. We may us this information and the combined information for the purposes set out above (depending on the types of information we receive).

      DISCLOSURE OF YOUR INFORMATION

      We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company, and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

      We may share your information with selected third parties including:

      • business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you;
      • advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in London). We may make use of the personal data we have collected from you to enable us to comply with our advertisers' wishes by displaying their advertisement to that target audience; and
      • analytics and search engine providers that assist us in the improvement and optimisation of our site.

      We may disclose your personal information to third parties:

      • in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
      • if we or substantially all of our assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets; and
      • if we are under a duty to disclose or share your personal data in order to: comply with any legal obligation; enforce or apply our terms of use and other agreements; or protect the rights, property, or safety of our group, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

      WHERE WE STORE YOUR PERSONAL DATA

      The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (EEA). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

      All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL (or similar) technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

      Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site. Any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

      YOUR RIGHTS

      You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at: helpme@gingerfox.co.uk

      Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers, and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

      ACCESS TO INFORMATION

      The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

      CHANGES TO OUR PRIVACY POLICY

      Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

      Questions, comments, and requests regarding this privacy policy should be addressed to us at helpme@gingerfox.co.uk or in writing to Great Garden Games Company Limited T/A Ginger Fox, Unit B4 Kingsditch Trade Park, Upperfield Road, Cheltenham, GL51 9PA.

      Last Updated: 01/05/2024 10:42